We aim to have an accurate delivery timescale listed for every design and size. Select the size required and the text should update with the expected delivery.
Our primary courier is DHL.
Once the DHL courier has their route arranged for the day they will send a text/email with a 60 minute delivery window. We also use a tracked Royal Mail 48 hour service for smaller items.
To shorten delivery time rugs may be despatched directly to you from the manufacturer.
We will contact you immediately if an item will take longer than the advised timescale to deliver. If the revised delivery timescale is not suitable to you then we will make an immediate refund back to your payment card.
If you would like clarification of the delivery schedule of a particular item please contact us for more information.
Shipping Fees - Channel Islands
As a guide, we charge £25 for orders up to £100 and request you contact us for an accurate quote for orders over £100.
At present VAT is applied to the order automatically, but we then make a manual refund of the VAT. Alternatively call us and we can take your order net of VAT.
Ireland, Europe & Rest of the World
We are now shipping as before around the World. Rugs up to 240cm wide are passing relatively easily, but delivery costs are changing every month, so please contact us for an accurate delivery cost as it will often be lower than displayed.
Our prices include UK VAT of 20%. We will refund the VAT portion of the sale price on non-UK deliveries. Please be aware that the courier may request a duty payment and handling charge before delivering the rug. These charges are payable by the purchaser and the duty payable could be 8% for rugs produced in India. The handling charge depends on the local courier company and we have seen charges ranging from €5 to €15.