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Delivery

Delivery

We aim to have an accurate delivery timescale listed on the webpage for the relevant design and size. To shorten delivery time rugs may be despatched directly to you from the manufacturer.

Our primary courier is DHL. We also use a tracked Royal Mail 48 hour service for smaller items. Once the DHL courier has their route arranged for the day they will send a text/email with a 60 minute delivery window.

We will contact you immediately if an item will take longer than the advised timescale to deliver. If the revised delivery timescale is not suitable to you then we will make an immediate refund back to your payment card.

If you would like clarification of the deivery schedule of a particular item please contact us for more information.

 UK Postage

Standard Delivery

Free postage for orders to mainland UK orders over £30.
 
Postage £2.95 for orders or £30 and under
No maximum number of items per order.
  
Channel Islands

Delivery charge to the Channel Islands is £15.

At present VAT is applied to the order automatically, but we then make a manual refund of the VAT. Alternatively call us and we can take your order net of VAT.

Ireland and Mainland Europe
 
Postage is £15.
 
We ship daily to Ireland and mainland Europe - delivery takes between 3-5 working days. Eastern Europe can take up to 10 working days.
 
 
USA | Canada | Australia | New Zealand
 
We ship daily using a consolidated mail service to get the fastest possibly delivery time. Delivery is normally 3-5 days from the date of despatch.
 
We have 2 fixed prices per country - however smaller rugs over £100 will often be cheaper. Please get in touch for a quote and we will amend your shipping cost accordingly.
 
 
Country Order Value Up To £100 Order Value Over £100

USA

£25 £60

Canada

£30 £70

Australia

£30 £75

New Zealand

£30 £85
 
 
Rest of World
 
The standard shipping price is £95 - but please contact us for an individual quote. This will normally be much less depending on the item and the shipping country. 
Customs Duty

Goods delivered to destinations outside the EU may be subject to taxes, fees, levies or other charges, which are imposed by local legislation. The recipient of the goods is responsible for all customs formalities at importation, and will be required to pay any additional charges, including import duty, formal customs entry, taxes, levies and other charges.